Refund policy

✅ Eligible Returns

To qualify for a return:

  • The item must be unused, in original condition, with all original packaging and tags.

  • You’ll need your order number or receipt as proof of purchase.

💰 Who Covers Return Shipping?

  • If the return is due to personal preference (e.g. wrong size, changed your mind), return shipping is at the customer’s expense.

  • If the return is due to an error on our part (wrong item sent, item damaged or defective on arrival), we’ll provide a prepaid return label and cover all costs.

🔁 Voluntary Returns (Change of Mind)

If you simply changed your mind or ordered the wrong item, you may return the product at your own expense. Once received and inspected, we’ll issue a refund minus original shipping fees, if applicable.

⚠️ Damaged or Wrong Items

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, notify us within 5 days of delivery at:

📧 contact@acaciadigitaltradellc.com
Include your order number and clear photos of the issue.
We’ll offer a replacement, store credit, or refund — whichever you prefer.

📦 Lost or Damaged in Transit

If your package is lost or damaged in transit, we will reship it at no cost to you.
We may require confirmation from the shipping carrier before proceeding.

🚫 Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Opened grooming tools or personal care items

  • Pet food, treats, or supplements

  • Customized or personalized products

  • Gift cards or items marked “Final Sale”

🔄 Exchanges

We don’t offer direct exchanges.
If you want a different size, color, or item, please:

  1. Request a return for the original item

  2. Place a new order separately

🕐 Address Changes

You have 24 hours after placing your order to request an address correction.
After this period, we cannot guarantee changes, as the order may already be in processing.

🌍 EU Customers

If your order was shipped to the European Union, you have a 14-day cooling-off period from delivery to cancel and return the item, no questions asked. Return conditions still apply.

💳 Refund Timeline

Once your return is received and approved:

  • Refunds are issued to your original payment method within 10 business days

  • Please allow time for your bank or credit card provider to process it

If it’s been over 15 business days since your refund approval and you haven’t received the funds, email us at:

📧 contact@acaciadigitaltradellc.com

If you have any questions or need help, don’t hesitate to reach out. We’re here to make it easy.