Shipping policy
Shipping Policy
Last updated: 1-11-2026
This Shipping Policy (โPolicyโ) outlines the terms and conditions governing the shipment and delivery of orders placed through Acacia Pet Styles, a service operated by ACACIA DIGITAL TRADE LLC (โweโ, โusโ, โourโ). By placing an order with us, you agree to the terms outlined below.
1. Fulfillment and Warehousing
Orders placed through our Services are fulfilled from multiple logistic centers located across the United States and Asia, depending on product availability, destination, and operational efficiency. The selection of the fulfillment center is at our sole discretion and may not be altered or chosen by the customer.
2. Processing Time
Order processing shall typically occur within one (1) to three (3) business days (excluding weekends and holidays), commencing from the date the order is acknowledged by our system. During promotional campaigns, holidays, high-volume periods, or unforeseen operational disruptions, such processing times may be subject to reasonable delays without prior notice.
Following processing, an electronic shipping confirmation, inclusive of a tracking reference, will be dispatched to the email address provided at checkout. Tracking functionality is contingent upon carrier systems and may be subject to synchronization delays.
3. Address Modifications
You are solely responsible for ensuring the accuracy and completeness of the shipping address provided at checkout. Modifications to the shipping address may be accepted within a strict twenty-four (24) hour window following order placement, subject to fulfillment status. Requests submitted beyond this period may not be honored, and we shall bear no responsibility for delivery to incorrectly provided addresses. Address modification requests must be submitted in writing to contact@acaciadigitaltradellc.comย with the subject line โAddress Change โ Order #[Your Order Number]โ.
4. Estimated Transit Times
The following transit windows are indicative estimates and are not contractual guarantees:
| Region | Estimated Delivery Time |
|---|---|
| United States | 3โ5 business days |
| Canada | 5โ10 business days |
| European Union | 5โ10 business days |
| Australia & NZ | 7โ15 business days |
| Other countries | 10โ20 business days |
Transit durations may vary as a function of customs clearance protocols, carrier performance, geopolitical disruptions, and logistical factors beyond our direct control.
5. Status Updates
Customers shall receive timely electronic notifications regarding shipment confirmation, tracking information, and relevant delivery status updates. We endeavor to keep you informed proactively throughout the fulfillment lifecycle, though the accuracy and frequency of such updates may depend on third-party carrier platforms.
6. Lost or Damaged Shipments
Should a shipment be lost or exhibit visible damage attributable to transit conditions, we may, at our sole discretion and upon sufficient documentation, authorize a one-time complimentary reshipment of the affected item(s). To initiate such a claim, customers must notify our support team within 72 hours of the package being marked as โDeliveredโ or upon receipt of a damaged parcel. Failure to do so within the specified window may result in claim denial.
Supporting photographic evidence, order number, and a written description of the issue must be submitted to contact@acaciadigitaltradellc.com. We reserve the right to request further documentation as needed.
7. Split Shipments
Due to inventory distribution across multiple warehouses, it is possible that your order may be divided and dispatched in separate packages. In such cases, you will receive multiple tracking numbers corresponding to each parcel.
8. Customs, Duties & Import Taxes
International shipments may be subject to customs processing and additional charges such as import duties, tariffs, or brokerage fees imposed by the destination country. These fees are not included in the purchase price and remain the sole responsibility of the buyer. We disclaim all liability for such charges and cannot offer estimations thereof.
9. Non-Delivery and Refused Packages
In the event a package is returned to us due to an incorrect address, unclaimed delivery, or refusal by the recipient, the customer shall be responsible for all reshipping fees. Orders that are refused or undeliverable due to customer error may be subject to a restocking fee at our discretion.
10. Limitation of Liability
Acacia Pet Styles shall not be held liable for any consequential or indirect damages arising from shipping delays, customs holds, or carrier mishandling. Furthermore, in no event shall we be liable for any injuries, harm, or damages allegedly caused by delayed or failed delivery of our products.
11. Contact Us
All shipping-related inquiries must be directed to:
Acacia Pet Styles (ACACIA DIGITAL TRADE LLC)
9905 S Pennsylvania Ave Ste A
Oklahoma City, OK 73159
๐ +1 252-424-0827
contact@acaciadigitaltradellc.com
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